Frequently Asked Questions (FAQ)

How do I place an order?

Placing an order with Vittoria Charm is simple. Browse our fragrance collection, select your favourite perfume, add it to your cart, and proceed to checkout. Enter your delivery details, choose your preferred payment method, and confirm your order. You will receive an order confirmation after successful purchase.

What payment methods are accepted?

We accept secure payment methods to make your shopping experience convenient and reliable. Available payment options may include credit/debit cards, online payment methods, and other options provided at checkout. All payments are processed securely to protect your personal and financial information.

How long does delivery take?

Delivery times may vary depending on your location and order details. Orders are usually processed within a short time after confirmation, and delivery typically takes approximately 5–10 business days. You will receive updates regarding your order status once it has been shipped.

Do you ship internationally?

Yes, Vittoria Charm offers international shipping to selected locations. Shipping availability, delivery times, and charges may vary depending on your country. During checkout, you will be able to view the available shipping options for your location before completing your purchase.

How do I track my order?

Once your order has been dispatched, you will receive tracking information through your provided email address. You can use the tracking details to follow your package journey and stay updated until your fragrance arrives.

What is your return policy?

At Vittoria Charm, customer satisfaction is our priority. If you receive a damaged or incorrect product, please contact our support team within the allowed return period. Products must meet our return conditions to qualify for an exchange or return.

How do I request a refund?

To request a refund, contact our customer support team with your order details and reason for the request. Our team will review your case and guide you through the refund process according to our refund policy and eligibility requirements.

How do I contact customer support?

Our customer support team is always ready to assist you with orders, products, and general questions. You can contact us through our email at empireshopify257@gmail.com or call +44 7474 782776. We aim to respond within 24–48 hours.