Shipping & Returns Policy

At Vittoria Charm, we are committed to providing a premium shopping experience from the moment you place your order until your fragrance arrives at your doorstep. We carefully prepare every order and work with reliable shipping partners to ensure your products are delivered safely and efficiently.

Shipping Information

Available Shipping Zones

Vittoria Charm offers shipping across the United States and selected international destinations. We aim to make our luxury fragrance collection accessible to customers worldwide while maintaining reliable delivery standards.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your delivery progress.

Estimated Delivery Times

United States Orders:
Delivery usually takes 5–8 business days after the order has been processed.

International Orders:
Delivery usually takes 7–14 business days after the order has been processed.

Please note that delivery times may vary slightly due to public holidays, customs processing, weather conditions, or courier delays. Vittoria Charm is not responsible for unexpected delays caused by external shipping providers.

Shipping Costs

Shipping costs are calculated based on your delivery location and order size. Customers in the United States receive free shipping on orders over $50. Orders below this amount may include a standard shipping fee, which will be clearly displayed during checkout before payment.

Returns Policy

At Vittoria Charm, customer satisfaction is our priority. We want you to love your fragrance purchase and provide a simple return process when needed.

Return Window

Customers may request a return within 30 days of receiving their order.

Return Conditions

To qualify for a return, products must meet the following requirements:

• Items must be unused, unopened, and in their original condition.

• Perfume bottles must remain sealed with original packaging intact.

• The order must include proof of purchase or order confirmation.

• Products must be returned safely to avoid damage during shipping.

Due to hygiene and safety standards, opened or used fragrances cannot be returned unless the item arrives damaged, defective, or incorrect.

How to Initiate a Return

To request a return, please contact our customer support team at:

Email: empireshopify257@gmail.com
Phone: +44 7474 782776

Please include your order number, customer details, and reason for the return. Our support team will review your request and provide the necessary return instructions.

Refund Processing Time

Once your returned item has been received and inspected, approved refunds will be processed within 5–7 business days. The refund may take additional time to appear in your account depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used perfume products

• Items without original packaging

• Products damaged due to customer misuse

• Gift cards or promotional items marked as non-refundable

For any questions regarding shipping, returns, or refunds, please contact Vittoria Charm customer support. We are always happy to assist you.