Returns & Refunds
We want you to love every piece you receive from Vittoria Charm 🤍
If something isn’t quite right, we’re here to help.
Returns
You can request a return within 14 days of receiving your order.
To be eligible:
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Your item must be unused and unworn
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Returned in its original packaging
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Accompanied by your order confirmation
Because many of our pieces are made with care just for you, we’re unable to accept returns on:
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Personalized or custom pieces
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Sale items
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Gift cards
Damaged or Incorrect Orders
If your order arrives damaged or not as expected, please contact us within 48 hours of delivery.
Send us:
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Your order number
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A photo of the item
We’ll make it right as quickly as possible — whether that means a replacement or a refund.
Exchanges
We currently don’t offer direct exchanges.
If you’d like a different piece, simply place a new order and return the original item.
Refunds
Once your return is received and checked, we’ll notify you right away.
If approved:
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Your refund will be issued to your original payment method
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Please allow 5–10 business days for it to appear, depending on your provider
Shipping
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Return shipping costs are the customer’s responsibility
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Original shipping fees are non-refundable
We recommend using a tracked shipping service, as we can’t guarantee receipt of returned items.
Start a Return
To begin a return, email us at:
[your email here]
Include:
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Your order number
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The reason for your return
A Note From Us
Each Vittoria Charm piece is chosen to feel personal and meaningful.
Slight variations can happen — it’s part of what makes your piece uniquely yours ✨
Questions?
We’re always here for you:
info@admin.com