At Vittoria Charm, we aim to provide a smooth and reliable shipping experience for all our customers.
We offer both domestic and international shipping to a wide range of locations. Shipping availability may vary depending on your region, and all applicable options will be displayed at checkout.
Orders are typically processed within 1–3 business days after payment has been confirmed. Once your order has been processed, it will be shipped using our trusted delivery partners.
Estimated delivery times range between 5–10 business days, depending on your location. Please note that shipping times may be affected by external factors such as customs delays, holidays, or high demand periods.
Shipping costs are calculated at checkout. We may also offer free shipping on orders above a certain value, which will be clearly indicated on our website when applicable.
If you are not completely satisfied with your purchase, we offer a 14-day return policy. To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Items that do not meet these conditions may not be accepted.
To initiate a return, please contact our support team at
Email: empireshopify257@gmail.com
Phone: +44 7474782776
with your order details. Once your request is approved, we will provide instructions on how to return your item.
After receiving and inspecting the returned product, refunds will be processed within 5–7 business days. Refunds will be issued to the original payment method used during purchase.
Please note that certain items may not be eligible for return due to hygiene reasons or special conditions. Any such exceptions will be clearly mentioned on the product page.